Frequently Asked Questions

Can I cancel my order once it has been placed?

Yes, you can cancel your order within 24 hours of placing it

Can I customize a piece from the website with a different gemstone or gold color?

Yes! Zamara Jewels offers complete customization. You can choose different gemstones or gold colors for any design.

Do you ship worldwide?

Yes, we ship internationally. Shipping costs will apply to international orders.

What are the shipping costs in the UAE?

Shipping is free within the UAE.

How long does shipping take?

Delivery across UAE for standard orders can take approximately 2-3 weeks.

What is the quality of diamonds used by Zamara Jewels?

We use VS-SI clarity diamonds with a G-H color grade. All diamonds are certified by the International Gemological Institute (IGI) for authenticity and quality assurance.

What materials do you use in your jewelry?

Our jewelry is crafted from 18K solid gold, high-quality natural diamonds, and a variety of precious and semi-precious gemstones. Each piece is carefully made to ensure the highest standards.

Do you have a physical store?

Currently, Zamara Jewels is an online-only brand. However, we participate in private events and exhibitions, where you can meet us in person and view our collections.

What is the length of your necklaces?

Our necklaces are typically at 42 cm long, but you can contact us if you would like a custom length.